Introduction
Start building with Paladin Voice AI.
About Paladin#
Paladin helps teams build voice AI agents with an easy drag-and-drop workflow builder, real-time speech handling, configurable models, telephony integrations, website embeds, and APIs for production workflows.
Overview#
Use Paladin to create inbound or outbound voice agents, test conversations, connect telephony providers, collect structured call outcomes, and sync results back to your systems.
Next Steps#
- Create a voice agent
- Configure inference providers
- Connect telephony
- Add Paladin to a website
- Use the API
Recommended setup flow#
- Understand the basic Paladin flow: an agent is built as a workflow, tested, then used for web calls, phone calls, campaigns, or API-triggered runs.
- Create a simple workflow before adding advanced tools or integrations. This keeps prompt, voice, and routing issues easier to diagnose.
- Configure model, transcriber, and voice settings early so test calls use the same stack you expect in production.
- Add telephony only when outbound or inbound phone calling is required.
- Use API keys and SDKs only after the dashboard workflow is working as expected.
What to prepare first#
- A clear call or chat goal, such as qualification, support, booking, reminder calls, or information collection.
- The information the agent should know, including business rules, FAQs, scripts, variables, and required disclosures.
- Any external systems the agent must reach through HTTP tools, MCP tools, webhooks, SDK calls, or telephony integrations.
- A safe test plan with sample callers, expected outcomes, and the data you want to inspect after each run.