Documentation

End Call

You can use End Call node to configure how the Agent says its final message right before the call is terminated

What the End Call node does#

The End Call node defines the closing stage of a workflow. It lets the agent finish politely, summarize the result when appropriate, and terminate the conversation cleanly.

Configuration checklist#

  1. Write a short closing message that matches the outcome of the call.
  2. Avoid adding new questions in the final message unless the workflow intentionally loops back before ending.
  3. Confirm any required gathered variables are collected before the conversation reaches this node.
  4. Use one End Call node unless the workflow structure clearly requires a different pattern documented elsewhere.

The End Call tool is different from the End Call node. The node is a workflow stage; the tool lets an agent terminate a live conversation programmatically when its instructions decide that the call should end.