Start Call
You can use Start Call node to Start the call and configure how Agent greets the user when the conversation starts.
What the Start Call node does#
The Start Call node defines the first interaction in the workflow. It is where the agent greets the caller, sets the initial tone, and can prepare context before the main conversation moves to an Agent node.
Configuration checklist#
- Write a short greeting that identifies the purpose of the conversation.
- Include only the information the caller needs before they respond.
- Use template variables when the greeting should include known caller or campaign context.
- Enable advanced options, such as pre-call data fetch or voicemail detection, only when the workflow needs them.
Common mistakes#
- Using a long greeting that delays the caller from speaking.
- Putting the full conversation script in the Start Call node instead of moving the main logic into Agent nodes.
- Creating multiple Start Call nodes in one workflow.