Global Node
Global Node contain the common prompt that is appended to the prompt of every node, in which Add Global Prompt is turned on.
This node typically contains common instructions, that the Voice Agent should always follow, like tone of the conversation, any objection handling etc.
What the Global node does#
The Global node stores instructions that should apply across the workflow, such as tone, brand rules, safety boundaries, escalation rules, and common objection handling.
What belongs here#
- Conversation style and tone that should remain consistent across nodes.
- Business rules the agent must always follow.
- General constraints, such as what the agent should not promise or assume.
- Common fallback behavior when the caller asks something outside the workflow scope.
What to keep node-specific#
Keep step-by-step task instructions inside the relevant Agent node. The Global node should guide the whole workflow, not replace the detailed instructions for every stage.